From the CEO

Continuous improvement ... with heart

Posted June 28, 2021

Darren Mathewson AGM2

I’m pleased to tell you that Li-Ve Tasmania has been recommended to the NDIS Quality and Safeguards Commission (the Commission) for re-registration.

The process

To keep providing NDIS services, we must regularly renew our registration with the Commission – an independent agency set up to improve the quality and safety of NDIS supports and services. To make sure we’re up to scratch, the Commission audits our organisation (and all other providers) against the NDIS practice standards.

From 7 to 9 April 2021, Li-Ve Tas underwent a three-day NDIS Quality and Safeguards audit. Ahead of the audit, we did a lot of work to make sure our systems, policies and procedures meet, and exceed, the standards. The assessor collected information about the organisation, including interviewing some staff and participants.

The results

The auditors said they can see that Li-Ve Tasmania is striving for continuous improvement while living our values in a genuine way – and keeping our heart.

They also gave helpful feedback about things we can do better. Our Board and Executive will look at how we can best make these improvements.

The auditors spoke with many of you – and Li-Ve Tas staff – to make sure we are meeting NDIS standards. The audit was a great opportunity for us to showcase what we do well, and learn about ways to improve.

The auditors told us that the Li-Ve Tas staff they spoke to were:

• honest

• professional

• responsive

• proactive.

They also said that participants were very positive about Li-Ve Tas.

Our auditor said he would happily live in any of our residences!

Thank you to everyone involved in the audit process. We’re very proud to have achieved such a great result.

However, it’s important to remember that the audit is not the finish line.

It is just one part of our bigger focus on continuous improvement into the future.

~ Darren Mathewson